Reach Everyone.
Hear What Matters.
Act Fast.
Trivvy is an SMS-based employee feedback, communication, and business intelligence platform built for organizations with mostly frontline or deskless employees — including manufacturing, construction, warehousing, and other hourly workforces. No apps, links, or logins required.
Your frontline employees are the first to see problems, risks, and opportunities that affect safety, quality, retention, and performance. Trivvy makes it easy to reach every one of them with simple SMS text, capture what's happening on the frontline, identify early warning signs, and know what to do before issues become costly disruptions.
Three Benefits That Set Trivvy Apart
Trivvy solves three key problems for frontline operations: reaching every employee without apps or email, capturing concerns, issues, and ideas before they're lost in verbal communication, and turning employee input into real-time insights and recommended actions that help avoid costly disruptions.
Reach Everyone
With Secure
SMS Texts
Most frontline and hourly employees don't have work email and won't download another app or click on a link.
Traditional survey and communication tools weren't built for the realities of deskless work — so important information never reaches everyone, and leaders miss critical feedback that impacts safety, quality, retention, and performance.

How It Works:
Trivvy uses secure SMS text messaging to connect with every employee on the device they already have — their phone. No apps, links, or logins required. Share announcements, send quick pulse surveys, and make it easy for the people closest to the work to respond, enabling continuous listening that reaches 98% of employees instantly at enterprise scale.

How It Works:
With Trivvy, frontline workers can ask a question, report a safety incident, flag a quality issue, or share an idea using a simple SMS text. Messages automatically route to the right person or team and open a two-way conversation for faster follow-up. This helps resolve issues early —before they cause major impact — and builds trust through action.
Hear Concerns,
Issues and Ideas
As They Happen
Frontline employees are cloest to the work and often see problems first. But their concerns, issues, and ideas are often only shared verbally.
This puts the burden on supervisors and leads to upwards of 30% of important information being delayed, forgotten, or miscommunicated, which can result in costly disruptions.
Never Miss a
Signal or an
Early Warning Sign
Often, the real challenge for leaders who are great at engaging their teams is identifying the issues that matter most before they impact safety, quality, retention, or performance.
Small issues can quickly become costly problems when leaders miss the signals or early warning signs buried in lots of daily messages, comments, and survey responses.

How It Works:
Trivvy's AI analytics identify key themes, measure employee sentiment, flag items that need attention, and recommend next steps. Leaders get real-time dashboards and can drill into results by site, shift, department, or any other parameter to quickly understand what matters most and act faster. Leaders report improved retention, reduced risk, and stronger operational outcomes.
Frequently Asked Questions
Learn more about Trivvy product features and benefits.
An SMS-based communication and feedback platform lets organizations reach frontline workers, customers, and other users through ordinary text messages instead of apps, email, or intranets. It can combine announcements, two-way conversations, quick surveys, and user-initiated reporting in one channel, and turn the replies into insights leaders can act on. Trivvy is an SMS-based communication, feedback, and business intelligence platform for reaching frontline and deskless teams, customers, and other users instantly.
Trivvy is a text-based platform that helps organizations reach every frontline user, hear what's happening on the ground, and act on it quickly. Users send and receive simple SMS texts with no apps, links, or logins, while leaders get real-time insights, early warning signs, and recommended next steps. Trivvy is used by organizations in industries like manufacturing, construction, logistics, hospitality, and more, with tens, hundreds, or thousands of people to reach.
Trivvy is designed to reach anyone with a basic mobile phone. In a business setting, it is mostly used for three groups of people:
- Frontline, deskless and hourly workers: For sending announcements and alerts, two-way conversations, pulse surveys and knowledge checks, and reporting safety, quality, or HR issues via hashtags.
- Sales and customer support teams: Many of the same uses, for field and frontline sales and customer support staff who are rarely at a desk, such as daily guidance on pricing, negotiation limits, and promotions.
- Customers: Lets customers easily report an issue, ask a question, or answer a quick survey – for example hotel guests during or after their stay.
Trivvy's three core features all run over SMS text:
- Messaging: Leaders send one-way announcements or two-way messages via SMS text, and users reply directly from their phones.
- Surveys and knowledge checks: Leaders create pulse surveys or knowledge checks in seconds with Trivvy AI and send them by SMS text. They can also create them from templates or manually. Users respond to questions one by one from their phones.
- User Chats: Users text a hashtag such as #safety or #hr to report an issue or ask a question. Each hashtag routes to the right person or team and opens a two-way thread. You can create custom hashtags for your company’s key topics, workflows, sites or departments.
Yes. Users can be segmented by site, shift, department, role, or any other parameter, so each message or survey reaches only the people it's relevant to, such as a safety alert for one plant's night shift or a knowledge check for new hires.
Yes. Trivvy turns one-way communication into a two-way conversation. Employees don't have to wait for a message or survey: they can text a hashtag like #safety or #hr at any time to raise an issue or ask a question, and it goes straight to the right person. Managers can reply to any message or user chat to follow up, clarify, or close the loop, and employees respond from the same number on their own phones.
Tools like Google Forms and Microsoft Forms depend on people opening a link, usually sent by email, which most frontline workers don't have. Even when shared by QR code, every form means opening a link and filling it out on a web page. Engagement apps require a download and login that many never complete. Trivvy works by simple text on any phone, which means upwards of 2X participation compared with traditional tools.
Reaching more people is only half the value. Forms can't let users raise issues themselves, route them to the right person, or keep a two-way conversation going until the issue is resolved. General AI tools like ChatGPT or Gemini can help write a survey, but they can't deliver it or collect replies by text, and pasting feedback into them shares your company and employee details with the AI provider. Trivvy does it all in one place: it flags what needs attention, turns every message, survey response, and user chat into insights over time, and recommends next steps, so leaders can act earlier and make better decisions.
The most reliable and effective way to reach frontline employees without work email is SMS text messaging on the phones they already carry. Text messages don't require an app, a login, or a company device. Industry research reported by Gartner puts SMS open rates as high as 98%, compared with 10–20% for email. That's why Trivvy uses SMS text as its primary channel, so your messages are seen by nearly all of your employees and customers almost instantly.
No. Trivvy works through standard SMS text on any mobile phone. There's nothing to download, no link to click, and no password to remember. Trivvy also supports email, QR codes, and links on all plans, so organizations can reach users however works best for them. Trivvy doesn't charge users anything to participate. As with any texting, their usual message and data rates may apply, and they can opt out at any time.
Trivvy AI can generate messages, surveys, and knowledge checks in any language. Trivvy also understands replies in any language when flagging items that need attention and generating insights, so users can respond in the language they're most comfortable with. Insights and dashboards on the platform are in English.
Users can enroll themselves by using your organization's unique QR code or enrollment link that Trivvy provides in your Account Settings. When users self-enroll, Trivvy records their consent to receive messages. Organizations can also upload a user list. In that case, the organization is responsible for providing any required notice and obtaining any required consent from their users. Organizations that want every user to opt in personally can require QR code enrollment. Every SMS message includes opt-out instructions (for example, "Reply STOP to unsubscribe"), and users can opt out at any time.
Surveys and knowledge checks can be configured as anonymous. When they are, administrators cannot see which individual submitted a response, and Trivvy keeps the link between a phone number and a response only as needed to deliver the service. Messaging and User Chats are attributed, so the right person can follow up directly.
Continuous listening means gathering input from employees on an ongoing basis, through quick pulses, conversations, and open channels, rather than relying on an annual survey. For frontline teams, where safety, quality, and staffing issues surface daily, it helps leaders catch problems while they're still small. Trivvy enables continuous listening over SMS text, so frontline users can share what they see as it happens. The same approach works for field sales teams and customers.
Trivvy's AI analyzes every message, survey response, and user chat to identify key themes, measure sentiment, and flag items that need attention, and then recommends next steps. Leaders get real-time dashboards and can drill into results by site, shift, department, or any other parameter to see what matters most and act quickly.
Closing the loop means showing people what you heard and what you're doing about it. This is what builds trust and keeps participation high. Trivvy identifies key findings and next steps from messages and surveys, and you can select which ones you want to share with employees in one click, right to their phones. Sharing quick wins and progress updates shows people their input leads to action, which makes them more likely to respond next time.
Trivvy uses multiple AI models, as appropriate, to create messages, surveys, and knowledge checks, and to analyze responses for themes, sentiment, Needs Attention flags, and recommended next steps. Trivvy uses third-party AI models only under business or enterprise terms that prohibit the provider from training on your data. By design, your company name and your users' names, email addresses, and phone numbers are never sent to AI providers, a protection you don't get when managers paste content directly into AI tools. Messages and survey responses are processed exactly as users wrote them.
Why You Need to Try Trivvy Today
Your frontline employees see problems, risks, and opportunities before anyone else. If you're not hearing from them regularly, what warning signs are you missing?
Try Trivvy today — the SMS-based feedback and communication platform for frontline workforces — to reach every employee, capture what's happening on the ground, and act before small issues become costly disruptions.
